Refund policy

Caron Gallery 30-Day Return Policy

Thank you for choosing The Caron Gallery to explore and purchase artworks. We are committed to providing you with an exemplary art-buying experience. Our 30-day return policy ensures ample time to assess your purchase and decide what you're comfortable with. Please read the following policy carefully:

1. Eligibility:

- Only artworks purchased from The Caron Gallery are eligible for return.

- Customized or commissioned artworks are exempt from this return policy.

2. Return Period:

- You have 30 days from the date of purchase to initiate a return.

3. Condition of the Artwork:

- The artwork must be returned in original condition, without signs of damage, wear, or alteration.

- All accompanying certificates of authenticity, labels, and packaging must also be returned.

4. Return Process:

- To initiate a return, please contact our customer service team at info@thecarongallery.com.

- Provide your order number, the name of the artwork, and a brief reason for the return.

5. Return Packaging:

- Pack the artwork securely in the original packaging, if available, or in equivalent packaging to prevent damage during transit.

6. Return Shipping:

- You are responsible for arranging and covering the cost of return shipping and insurance to protect against damage or loss during transit.

- We recommend using a reputable courier service that offers tracking and insurance.

7. Inspection and Approval:

- Once we receive the returned artwork, our team will inspect it to ensure it meets the return policy conditions.

- If the artwork is in acceptable condition, we will proceed with the return process.

8. Refund or Exchange:

- You can choose between a store credit or an exchange for another available artwork of equal or lesser value.

9. Refund Processing Time:

- Refunds will be processed within seven business days after the returned artwork is inspected and approved.

10. Non-Refundable Fees:

- Shipping and handling fees, as well as any applicable customs duties, are non-refundable.

11. Damaged or Incorrect Artwork:

- If the artwork arrives damaged or if you receive an incorrect item, please contact us immediately.

- We will work with you to resolve the issue promptly by providing a replacement or issuing a full refund, including return shipping costs.

By purchasing from The Caron Gallery, you acknowledge and agree to abide by this 30-day return policy. We strive to offer exceptional customer service and stand behind the quality of our artwork. If you have any questions or concerns about this policy, please don't hesitate to contact our customer service team.

Thank you for choosing The Caron Gallery. We appreciate your support for Mississippi Fine Art!